Return & Refund Policy

Last Updated: September 7, 2026

At Zyram Hair Care & Beauty, customer satisfaction is important to us.

Due to the personal-care nature of our products, certain products may only be eligible for return or replacement under specific conditions.

Eligibility for Return

A return or replacement may be considered if:

You received the wrong product
The product was damaged during delivery
The product is defective or unusable upon arrival
The product received is materially different from what was ordered

Customers should contact us within 48 hours of receiving the order.

Unboxing Evidence

For damaged, incorrect, or defective orders, we may request clear photographs or an unboxing video showing the parcel and product.

This helps us investigate delivery or packaging issues.

Products That Cannot Normally Be Returned

For hygiene and safety reasons, opened, used, or partially used personal-care products generally cannot be returned unless the product is defective or the wrong item was delivered.

Returns may also be refused where the product has been damaged through misuse, improper storage, or normal wear after delivery.

Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the return and the payment method used.

Refund processing may take several business days after the returned product has been received and inspected.

Exchange / Replacement

Where appropriate, Zyram may provide a replacement product instead of a refund.

Return Shipping

If the return is due to an error on our part, such as receiving the wrong or defective product, Zyram may cover the applicable return shipping cost.

For other approved returns, return shipping may be the customer's responsibility.

How to Request a Return

WhatsApp/Phone: [Your Phone Number]
Email: [Your Email]

Please provide:

Order number
Customer name
Reason for return
Photos/videos where applicable

Our customer support team will review the request and provide further instructions.